Policies and FAQs

1. Parasol Sport Return Policy

We want you to love your visor. If it’s not quite right, we’ll help make it right—while keeping things sustainable as a small, independent brand.

Eligibility
Returns are accepted within 14 days of delivery.

Condition
Items must be unworn, unwashed, and returned with original tags and packaging.

How it works

  • Email contact@parasolsport.com with your order number, item name, and reason for return.
  • We’ll send you a prepaid return label. A $10 restocking fee will be deducted from your refund (this covers return shipping and handling).
  • Original shipping costs are non-refundable.
  • Once received and inspected, your credit will be issued within 7–10 business days.

Store Credit
No expiration date. Automatically applied at checkout on future orders.

Thank you for supporting a small, woman-owned business—we truly appreciate it.

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2. Damaged or Defective Items

  • Reporting Period: Must report damage or defects within 7 days of delivery.

  • How to Report:

    1. Email contact@parasolsport.com with photos of the damage/defect and your order number.

    2. Choose either a full refund to your original payment method or an exchange.

  • Refunds: Processed within 5–7 business days of approval.

  • Exchanges: Replacement item shipped at no cost; return shipping for the damaged item is prepaid by Parasol Sport.

3. Exchanges (Non-Damaged)

  • All non-damaged exchanges follow the Returns & Store Credit process:

    1. Return the original item for store credit.

    2. Place a new order and apply the store credit at checkout.

4. Order Processing & Shipping

  • Processing Time: 2–3 business days (up to 5 business days during high demand).

  • Domestic Shipping (U.S.):

    • Calculated at checkout

  • International Shipping:

    • We don't ship internationally at this time, sorry!

  • Tracking: You will receive a tracking number via email once your order ships.

5. Payment Methods

  • Visa, MasterCard, American Express, Discover

  • Apple Pay, Google Pay

  • PayPal

All payments are processed securely. Parasol Sport does not store your payment information.

6. How to clean your visor

Care Instructions

  • Visor: Spot clean only. Do not machine wash.
  • Sweatband: Removable and machine washable. For best results, place in a lingerie bag or wash separately to prevent the velcro from catching on other items. Air dry.

7.  Contact Information

These policies are effective as of March 15, 2026, and apply to all orders placed on parasolsport.com. If you have questions, please contact contact@parasolsport.com.