Policies and FAQs

1. Returns & Store Credit

  • We want you to love your visor. If something isn’t quite right, we’re here to make it right — while keeping our small business humming.

    Eligibility: Returns are accepted within 14 days of delivery for store credit.

    Condition: Items must be unworn, unwashed, and returned with original tags and packaging.

    How it works:

    1. Email contact@parasolsport.com with your order number, the item name, and reason for return.

    2. We’ll send you a prepaid return label. A $10 restocking fee will be deducted from your store credit to cover return shipping and handling.

    3. Original shipping costs are non-refundable.

    4. Once we receive and inspect your item, store credit will be added to your Parasol Sport account within 7–10 business days.

    Store Credit: No expiration date, and it applies automatically at checkout on future orders.

    Thank you for supporting a small, woman-owned business — every order means the world to us.

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2. Damaged or Defective Items

  • Reporting Period: Must report damage or defects within 7 days of delivery.

  • How to Report:

    1. Email contact@parasolsport.com with photos of the damage/defect and your order number.

    2. Choose either a full refund to your original payment method or an exchange.

  • Refunds: Processed within 5–7 business days of approval.

  • Exchanges: Replacement item shipped at no cost; return shipping for the damaged item is prepaid by Parasol Sport.

3. Exchanges (Non-Damaged)

  • All non-damaged exchanges follow the Returns & Store Credit process:

    1. Return the original item for store credit.

    2. Place a new order and apply the store credit at checkout.

4. Order Processing & Shipping

  • Processing Time: 2–3 business days (up to 5 business days during high demand).

  • Domestic Shipping (U.S.):

    • Calculated at checkout

  • International Shipping:

    • We don't ship internationally at this time, sorry!

  • Tracking: You will receive a tracking number via email once your order ships.

5. Payment Methods

  • Visa, MasterCard, American Express, Discover

  • Apple Pay, Google Pay

  • PayPal

All payments are processed securely. Parasol Sport does not store your payment information.

6. Contact Information

These policies are effective as of August 15, 2025, and apply to all orders placed on parasolsport.com. If you have questions, please contact contact@parasolsport.com.